Marketing and communications are hard work. There’s a lot of work to execute and a lot of detail to think about.
It can get overwhelming.
So it’s understandable that marketers and communicators reach for stock photos to plug gaps in their communications. They’re easy to find and reasonably cheap.
They’re also mostly stupid and make your brand look ridiculous, whilst simultaneously making your customers wince. That’s quite an achievement.
Take the image above, selected from my vast personal collection of stupid stock photos that I’ve received in the course of being a functioning human. This particular one is from a payment confirmation email I received from my electricity supplier.
What is this image trying to say to me? That I should be pleased about paying for your expensive electricity? That paying bills is a fun moment to share with your partner?
One of the many problems with this image, and with so many stock photos, is that it purports to show normal behaviour, except that no human has ever performed said behaviour. When was the last time you shared keyboard duties with your significant other? Or smiled when paying a bill?
What stock photos do achieve, however, is to give customers an opportunity to think you’re weird and uncool, like the slightly inappropriate uncle at Christmas. It’s even worse when your weird uncoolness is attached to something as banal and irritating as an electricity bill payment confirmation email.
Why are you trying to inject this weak brand message into a purely transactional communication in the first place?
Stock photos make the sender look stupid and the recipient feel stupid for entrusting their business to them. They are the rarest of achievements – a lose-lose.
Every detail matters, all the time.